Health Essentials Online Return & Refund Policy

Return & Refund Policy

We want you to love everything you receive from us. If something isn’t quite right, we’re here to help. Please take a moment to review our return and refund guidelines below. If you have any questions, don’t hesitate to reach out — we’re happy to assist.
Phone: 250‑590‑5524
Email: hello@myhealthessentials.ca

General Returns

Returns are accepted within 30 days of receiving your order. All items must be:
• In unused, original condition
• Accompanied by proof of purchase (receipt)

If your order was placed online and there was an error on our end (such as a wrong item sent or an item arriving damaged), we’re happy to refund or replace it. Please include clear photos when reaching out so we can help as efficiently as possible.

Shoes & Clothing

We gladly accept returns on shoes and clothing purchased through our online store, as long as they meet the following criteria:
• In original, unworn condition
• Returned in the original box or packaging
• All tags attached
• Any extra laces or accessories included

Please try shoes on indoors only.
If returned items are worn, damaged, altered, or missing packaging or accessories, they may not qualify for a refund. If you’d like the item returned to you in this case, shipping will be at your expense.

If you’re unsure whether your item qualifies, email us a photo and we’ll gladly assist.

Shipping Costs

Return shipping is the responsibility of the customer, unless the return is due to an error on our part. We recommend using a trackable shipping method, as we cannot be responsible for lost or delayed return shipments.

Refunds

Once your return arrives, we’ll send you a confirmation email and send the details to our accounting team to begin processing.
Refunds are typically processed within 7 business days and applied to your original method of payment. Depending on your bank or payment provider, it may take an additional up to 10 business days for the refund to appear in your account.

Please note: Return shipping costs are not reimbursed.

Exchanges

We’re happy to offer exchanges on unused, unopened items purchased online or at our Victoria store. Items must be in sellable condition and returned in original, unopened packaging.

Customers are responsible for:
• Shipping the item back to us
• Covering the shipping cost of the replacement item

If you’re unsure whether your product qualifies for an exchange, send us a quick photo – we’ll help make it easy.

Warranty Items

If you believe your item qualifies for a warranty claim, please start by emailing us clear photos of the issue.
If you’re local to Victoria, you’re also welcome to bring the item in-store for an in-person inspection.

If the warranty claim is approved:
• The original item must be shipped back to us before we can issue a replacement
• Customers are responsible for both return and replacement shipping costs

We recommend using a trackable shipping method for returns. If you have any questions or need help with the process, feel free to reach out – we’re happy to guide you through it.