Free Shipping on orders over $100 within Canada (*some exclusions apply)
Please note that Canada Post is on strike, but it’s business as usual here! Parcels will be shipped out with ICS Courier at this time.
**Please read, understand and accept the policy below prior to placing an order with us. If you have any questions, please don’t hesitate to contact us by phone at 250-590-5524 or email at hello@myhealthessentials.ca**
We are happy to accept any returns that are shipped back to us within 30 days of the items being received. Please note that you will be responsible for the cost of the return shipping.
We will happily accept the return of any faulty products purchased via our website due to an error on our end (e.g. wrong item or damaged item). All item(s) must be returned with proof of purchase receipt.
If you’re able to email us the tracking information once you have dropped off the package with Canada Post that is helpful, but not required.
SHOES & CLOTHING
We will accept returns of any shoes and apparel purchased through our online store provided they are returned to us in their original unused condition. Items will need to be returned in original packaging with all tags attached. If there were extra laces or accessories these will need to be included also.
In the event that the item is returned to us altered or damaged in any way, or without original packaging missing, we will not be able to provide the refund. If you wish to keep the item you will be responsible for the cost of its shipping back to you.
If you are unsure if your item meets our return criteria, please email us a photo! We would be happy to help!
REFUNDS (if applicable):
Once we receive your return items, we will email you confirmation and pass on the information to our accounting department for your refund to be processed.
All refunds are generally processed within seven (7) business days and are applied to the original method of payment. Please note that you will be responsible for the cost of shipping the items back to us, and this will not be reimbursed.
EXCHANGES:
We apologize for any inconvenience, but we do not offer exchanges at this time.